TNEB Bill online Payment : Amount Debited from Bank, But bill not generated - Solution

TNEB Bill Payment: Amount Debited, But Receipt Not Generated? Solution

If you’ve made an online payment for your Tamil Nadu Electricity Board (TNEB) bill and encountered an error page instead of a receipt, don’t worry. This guide explains the steps you should take to confirm your payment and retrieve your receipt.

Why Does This Happen?

After a successful payment, the receipt might not be immediately generated due to:

• Technical issues on the TNEB portal or payment gateway.
• Slow bank confirmation of the transaction.
• Interrupted internet connection during the payment process.

Steps to Resolve the Issue

1. Check Your Bank Account

Before making another payment, verify if the amount has been debited from your bank account. If the transaction is successful but the receipt is missing, avoid making a duplicate payment.

2. Wait for the Receipt

The receipt will be sent to your registered email ID after confirmation from the bank. Check your inbox (including spam/junk folders) for the receipt.

3. View Payment Report on TNEB Portal

You can log in to your TNEB account and check the payment report under your transaction history to confirm if the payment was recorded.

Preventive Measures

• Ensure stable internet connectivity before making an online payment.
• Use a reliable browser to access the TNEB portal.
• Keep your email updated in your TNEB account to receive timely notifications.
• Monitor your bank transactions regularly to avoid duplicate payments.

By following these steps, you can resolve payment issues and ensure smooth transactions on the TNEB portal without delays or duplicate charges.

TNEB "PREVIOUS ASSESSMENT NOT DONE" Error - Solved

Solution for the 'PREVIOUS ASSESSMENT NOT DONE' Message in TNEB Online Payments

Encountering the message "PREVIOUS ASSESSMENT NOT DONE" while attempting to make an online payment for your Tamil Nadu Electricity Board (TNEB) bill indicates that assessments for the current and previous billing cycles have not been recorded. This situation disables the advance payment option, and payments can only proceed after the local Electricity Board (EB) office updates the meter readings.

Common Reasons for This Issue

• Inaccessible Premises: If the meter reader was unable to access your property due to it being locked or unattended during their visit, they couldn't record the meter reading.
• Faulty Meter: Malfunctions or defects in the meter can prevent accurate readings, leading to missed assessments.
• Natural Calamities or Unforeseen Circumstances: Events such as floods, heavy rains, or other emergencies can disrupt meter reading schedules.

Steps to Resolve the Issue

1. Contact Your Local TNEB Section Office: Reach out to your area's Section Office to inquire about the missed assessments and request a prompt meter reading.
2. Schedule a Meter Reading Appointment: If your premises were inaccessible during previous visits, arrange a suitable time for the meter reader to conduct the assessment.
3. Report Meter Faults: If you suspect your meter is malfunctioning, inform the Section Office immediately so a technician can inspect and rectify the issue.

Preventive Measures

• Ensure Accessibility: Make arrangements for someone to be present during scheduled meter reading periods or provide alternative access to the meter.
• Regularly Monitor Your Meter: Keep an eye on your meter's condition and report any anomalies to TNEB promptly.

By proactively addressing these factors, you can help ensure timely assessments and avoid disruptions in your electricity bill payments.

How does ASD (Additional Security Deposit) is calculated in TNEB | ASD Notice in TNEB Bill Meaning

The Tamil Nadu Electricity Supply Code mandates a review of the Additional Security Deposit (ASD) every two years under Regulation 5(5)(i). Below is a detailed breakdown of how ASD is calculated, what actions you need to take, and how to resolve discrepancies in your ASD notice.

1. How is Additional Security Deposit (ASD) Calculated?

The ASD amount is determined based on the monthly average electricity charges over the last 12 months, depending on your billing cycle:

For Bi-Monthly Billing Consumers

• ASD = 3 times the monthly average electricity charges over the past 12 months.
• Example: If your average bill is ₹500, your ASD will be ₹1,500.

For Monthly Billing Consumers

• ASD = 2 times the monthly average electricity charges over the past 12 months.
• Example: If your average bill is ₹500, your ASD will be ₹1,000.

2. What to Do If Your ASD Notice Shows a Higher Amount?

If you receive an ASD notice where the deposit amount is higher than required, you can request an adjustment in your next bill by visiting your respective TNEB office.

3. What Happens If Your Current Deposit is Less Than the New ASD Amount?

If your existing Security Deposit (SD) is lower than the newly calculated ASD, you must:

• Pay the additional amount in the next billing cycle or by the due date mentioned in the notice.
• Failure to pay within the due date may result in service disconnection.

4. When is the Security Deposit Reviewed?

• The adequacy of Security Deposit (SD) is reviewed every two years for LT consumers.
• Interest earned on the existing deposit will be adjusted.
• If the available deposit is less than the required ASD, the balance will be collected as Additional Security Deposit (ASD).

TNEB : Meaning for ASD, SD, BPSC, CC charges, PMC, MCD

TNEB Abbreviations Meaning

TNEB stands for Tamil Nadu Electricity Board.

Abbreviation	Meaning
ASD	Additional Security Deposit
SD	Security Deposit
BPSC	Belated Payment Surcharge. If you see 62250-BPSC in your tneb bill, then it means the penalty fee for late payment after bil due date. You will be charged 1.5٪ interest per month for late fee.
CC Charges	Current Consumption Charges
PMC	Previous Month Consumption
MCD	Meter Caution Deposit
RDFC	Recorded Demand Fixed Charges

ASD (Additional Security Deposit)

Sometimes you may receive an Additional Security Deposit Intimation Notice, such as:

Dear Sir/Madam,
Ref: Service No: 05212001xxx
SD available: Rs.1246 (includes interest @9% p.a Rs.91)
By order

This intimation indicates that you have a security deposit of the mentioned amount. If you wish to adjust any additional security deposit against your bill, you can visit the respective section and request the officer to deduct this amount from your next bill.

The other abbreviations like BPSC, SD, CC Charges, PMC, MCD, and RDFC are self-explanatory, as shown in the table above.

Some example of Codes and Charges

Account Description	Amount	Meaning of the code and Charges
23100 - Cc Charges	23	Current consumption charges
48100 - Cc Deposit	1650	Current consumption deposit based on your last 3 month average current bill
46942 - Sgst	11.25	state GST charges
46941 - Cgst	11.25	central GST charges
62948 - Rounding Off	0.5	Rounding off the decimal value
23100a - Cc Arrears	90	Current consumption Arrear charges
47605 - Advance Cc Charge	10	Advanced current consumption arrear charges
61962 - Registration Cum Processing Charges	50	Registration charges
61907 - Testing Fees	75	Testing the meter, or specific complaint resolution
47604 - Meter Caution Deposit	700	One time deposit for new smart meter
55101 - Development Charges	400	Develpment charges for using tneb service connection
61909 - Service Connection Charges	250	One time charge for getting tneb service connection

How to contact and complaint tneb customer care ?

TNEB official consumer customer care number is 9498794987
This service is available 24x7, you can call anytime to complaint or enquire related to your tneb bills and other complaints.

TNEB : Service charges and Bill payment complaints & Clarifications , TNEB sms alert registration

TNEB (Tamil Nadu Electric Board) is gradually increasing online options to pay our bill online, to make complains online and to clarify basic terms through online portal. This article covers some basic FAQ related to TNEB consumers.

What is region code in tneb?

There are around eight EB regions and each has separate codes.
Region code is the first 2 digits of tneb consumer number.

Some most familiar TNEB region codes are below:

Place	TNEB Region Code
Namakkal	04
Salem	04
Erode	04
Madurai	05
Trichy	06
Karur	06
Virudhunagar	07
Dharmapuri	08
Hosur	08
Kanchipuram	08
Villupuram	09

You can find more region codes and tneb consumer number format guide here

How to register tneb online payment? **Popular

Registering for tneb online payment is very easy as creating an email id. You just need to know your service number. For detail steps refer this article that explains How to register for tneb online bill payment ?

How to get sms alert for tneb meter reading? **Popular

1. Go to http://tneb.tnebnet.org:8087/mobileno/
2. Select your region
3. Enter your tneb service number
4. Click Next
5. Now Enter your mobile number to register it with tneb
6. If you want to update the existing mobile number, contact your tneb section office

What is cc charges tneb?

CC charges in tneb is nothing but Current Consumption charges. This CC charges may be charged monthly or bi monthly according to the type of your service.
Some time there will be CC arrears charges charged by EB that have to be paid in addition with current month bill. CC arrear charges will be charged if there is any unpaid due amount / units for previous month.

What is bpsc charges tneb?

BPSC (Belated Payment Surcharge) is related to current consumption charges. In tneb, if the bill is paid after due date, then 1.5% BPSC has to paid in addition.

What is consumer number in tneb?

TNEB consumer code is a eight digit number which is necessary to register for online bill payment. You can find the last three digit of consumer number in tneb white card that is inserted at your EB service meter.


 To find region code and first five digit of tneb consumer number ,  refer here.

What is security deposit in tneb?

While getting a new EB connection, you have to pay some amount around 1000 Rs as deposit. This amount will remain under your service number and an interest of 9 % per annum will also credited for that deposit.
So the additional amount is called as additional security deposit fund. You can get refund for the additional security deposit (ASD Notice) or reduce it in the next bill.

What is rule 46 in tneb?

Rule 46 of Indian electricity rules is related to the periodic testing and inspection of the power supply of a consumer.
According to this rule 46 the tneb officer will come and check your EB service once in 5 years. If there is any defect or malpractice in your EB service they will warn you to rectify it.
The charge or fee for this inspection of rule 46 will be collected from consumer in advance. If the consumer failed to pay the fee in seven day notice period , the EB service will be suspended.

What is rc charges in tneb?

RC charges in tneb is Reliability charges that is applicable for HT high tension consumers.

What is accd charges in tneb billing?

ACCD is additional current consumption charges deposit. It will be charged once in two years if you exceed the usage of current above your limit .

Where to complaint about tneb?

Now you can complaint about tneb or for new EB meter or damaged EB meter through online itself. Read the article to know the procedure for online complaint about tneb including Chennai area.

How to pay tneb bill online?

You must register for tneb online to pay tneb online bill payment. Read here.

Can I pay tneb bill payment through axis bank ?

Yes , you can pay through net banking as well as debit card of axis bank or any other bank acoount you have. The only thing is they charge 1 to 2 percent commission fee for some bank.
Some of the banks do not charge and it is free to pay in TNEB portal. For example, if you pay through kvb net banking or Indian bank net banking option, there is no additional commission fee to be paid.

How to change name in tneb?

For changing the name in tneb , you have to go to local EB exchange and fill the form for transfer of service number.

How to transfer name in tneb?

For changing the name in tneb , you have to go to local EB exchange and fill the form for transfer of service number.

TNEB : Procedure for Raising a Complaint for Electric Board hrough Online Portal

Step 1: 
You should have an tneb online account with your service number. If you do not have tneb online account ,please create one. It is very easy to create. You can refer this article. How to create tneb online bill paying account.



Step 2:
Once You created the account login through the tneb online bill paying website. Once you entered into the website with your login , your service number will be displayed and a set of  options will be displayed as follows.

Step 3:
In the options icon, click on general complaints. Now a new window opens with two options namely Payment related complaint and General Complaint.
If you need to complaint about bill payment then select first option otherwise select option 2. The list of complaint categories is available in the previous page. You can refer it to choose the type of complaint you need to make.

Step 4:
Once you select the complaint option and category of complaint , a new page will open .You can type your complaint in the Box in brief banner and Click Submit.

Step 5:
The TNEB electric board person will contact you through phone or through email if it is related to payment query. If the complaint is related to EB service meter then the tneb representative will contact the service number address directly in person.

TNEB: How to Raise a complaint through online website portal

Now Tamil Nadu Electric Board allows the people to raise any complaint related to your EB service meter like

• Excess EB billing complaint, 
• EB bill not availbale complaint
• Complaint for wrong meter reading
• Complaint for EB meter struck up
• Complaint related to EB meter forward creeping
• Complaint for EB meter no display
• Complaint for EB meter running fast
• Complaint for EB meter dial jump
• Complaint for new replacement for damaged EB meter
• Complaint online for Power Supply cut for total area,one phase,two phase or individual
• Complaint for Voltage high and Voltage low problem
• Complaint for EB voltage Flucutations

In addition to these EB related general complaints you can also complaint about the Payment related complaints like

• EB bill refund issue
• EB bill double payment issue
• EB bill receipt not generated
• TNEB not able to login complaint

Next Page - Procedure for TNEB raising complaint

TNEB:Register and Pay bill online with debit card or internet banking

Previous Page -Registraion for TNEB online payment Page 1

3.Completing the registration for TNEB online Bill payment.

1. You have to fill the red highlighted fields compulsorily. First name is your name. It is not necessary that it should be the owner of EB service.
2. Give a valid email ID where the confirmation link will be sent. 
3. User name should be unique and simple. Remember your username always.
4. Password can be any secret word.
5. In residential Address fill in your address , pin code, State and Country. It is just a formality address.
6. Type the word in the Captcha image and complete the registration.

Now you can log in in the link that i have provided in previous page and view and pay your TNEB bill through online itself using your debit card or Net banking.

Some Net banking does not charge any additional commission fee for bill payment. So choose that bank for paying tneb bill so that you can save some 1% to 2% of your bill money.

Tags: tneb net banking charges ,tneb net payment

TNEB online bill payment new registration login | Find Service number for TNEB Online Registration, eb charges online

TNEB online Bill payment registration and Login:

This article will simply explains how to register for TNEB online Bill Payment and pay our EB bill through online for one or more service numbers.



The registration process is as simple as creating an email id. But you have to spend some time in finding your full TNEB consumer number.

1.How to start registration in TNEB online website?
Directly go to TNEB online bill payment website. You can click the below website link to proceed the TNEB registration.

https://www.tnebnet.org/awp/login

After entering in to the website Click New User Option. If you already have a tneb username and forgot your password, then choose forgot username/password option to retrieve user id and password.

Next : How to find tneb consumer number →

Sponsored Links:

TNEB - Online portal to View ,Pay Electric Bill Easily

I am sure most of us get irritated when standing in a long queue to pay the electric bill.Some of us might be get lazy to go to the electric board .But no more you need to be get irritated.No more you need to drive your vehicle to EB exchange to pay your bill.Online portal is here to make the task very easy with 2 minutes.

You need to register first with your email id and you can add as many service numbers as you wish.


You can start online electric bill payment by visiting the following link.
https://www.tnebnet.org/awp/TNEB 

The steps are very simple.Better I will explain briefly with some bullet points,

Register the website with your house electric box service number,Follow the below steps to register.

>>How to register TNEB online payment - Step By Step Explanation

After Entering correct consumer no you can pay bill for the added account through bill-desk portal.

If you wish you can add as many service numbers you need.

There is a drawback.Yes you should be careful , through which bank account you are paying.If you choose the bank which is not in the following list you need to pay extra commission up-to 5 to 10 Rs.

So if you pay through above net banking accounts you don't need to pay any additional money.

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