Safaricom : Get PUK code for Locked SIM card | Reset PIN number for Safaricom SIM

Safricom is one of the major telecom service provider in Kenya.

This article will help you to get the PUK code for your Safaricom locked SIM card and reset your PIN number to make your mobile phone work again



You can get your PUK code for locked SIM card through Online support as well as Mobile Helpline numbers.

Remember that PUK code cannot be generated by any downloaded software. So be aware to avoid unnecessary blocking of your SIM card because of incorrect PUK code attempts.

>Get PUK code through Online Support

Go to official webpage of  Safaricom  and Choose Live Chat option to request the PUK code for your locked SIM card. You may be asked some security questions in-order to verify your identity.

>Get PUK code through Helpline number

• For Postpaid call 200 or +254 722002200 and Prepaid Safaricom customers call 100 or +254 722002100 from any other Safaricom mobile and speak with the helpline number to retrieve the PUK code.
• You can also request PUK through email to advantage@safaricom.co.ke , attaching the vetting details signed by the owner of the SIM card.
• If you reside inside the city like Nairobi , then you can directly visit the Safaricom showroom to unblock your PUK code.

The customer care person will ask the SIM number printed on your SIM card which contains 8 to 15 numbers.

You have to tell the owner of the SIM card which is registered on the name while buying it.

Some other basic details to Confirm that you are the owner. If you manage to convince the customer care person, then they will provide the PUK code. After entering this PUK code , the mobile will ask you to reset the PIN number. You can give a 4 digit PIN number and don't forget it .

If you are using smartphones, try to avoid using PIN code password of SIM card .Better use some App locking application like Applock, 360 security .You can download them from Google play store for free of cost.



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NuevaTel PCS | Viva : PUK code Retrieval | SIM unlock

The default PIN Number for all Viva or NuevaTel PCS Prepaid and Postpaid mobile SIM card is 1234 .But if you type it wrongly , for 3 attempts then the PIN will be locked and ask for PUK code.

Viva or NuevaTel PCS is the major telecom network which offers high speed data connection to Bolivia , Dominican Republic customers  through Prepaid and postpaid plans.

Viva or NuevaTel PCS Mobile SIM card has an inbuilt PIN code and PUK code for security purpose. The SIM card will be blocked if you enter your PIN number wrongly for 3 times.

Then the Phone will request to enter PUK code to reset your PIN number.

You can find your Viva or NuevaTel PCS PUK (Personal Unlocking Key) through following methods.

Expand the method to know more.

>Find PUK through Helpline

• Call 800 14 1414 (non-toll free number) from other network or 103  Viva or NuevaTel PCS mobile phone
• Enter the option to speak with customer care
• Request for a PUK code and note it down
• Enter it in your locked Viva or NuevaTel PCS mobile phone and reset your PIN number
• Now your phone will be unlocked..

>Retrieve PUK Online

• Go to official webpage of Viva or NuevaTel PCS mobile and click the live chat option
• Give your credentials and inform that your phone is locked. They will provide the PUK code after confirming that you are the owner of the SIM card
• Note the PUK code and enter it in your locked mobile SIM card
• Now , your mobile will ask to reset the PIN
• Provide a new PIN and proceed to unlock your phone.

>Welcome mail /SMS option

If you have welcome mail that you got when buying theViva or NuevaTel PCS Chip or sim card, you can directly note the PUK code printed in the mail and enter it in your locked mobile phone.
Currently Viva or NuevaTel PCS mobile do not provide option for obtaining PUK code through SMS.

So, Please try any one of the above methods to retrieve you PUK code.

Maximum Limit for PUK code entering is 10 attempts. Then the SIM be be blocked and need to replace with anew SIM card . So better be careful while entering PUK code