TNEB "PREVIOUS ASSESSMENT NOT DONE" Error - Solved

Solution for the 'PREVIOUS ASSESSMENT NOT DONE' Message in TNEB Online Payments

Encountering the message "PREVIOUS ASSESSMENT NOT DONE" while attempting to make an online payment for your Tamil Nadu Electricity Board (TNEB) bill indicates that assessments for the current and previous billing cycles have not been recorded. This situation disables the advance payment option, and payments can only proceed after the local Electricity Board (EB) office updates the meter readings.

Common Reasons for This Issue

• Inaccessible Premises: If the meter reader was unable to access your property due to it being locked or unattended during their visit, they couldn't record the meter reading.
• Faulty Meter: Malfunctions or defects in the meter can prevent accurate readings, leading to missed assessments.
• Natural Calamities or Unforeseen Circumstances: Events such as floods, heavy rains, or other emergencies can disrupt meter reading schedules.

Steps to Resolve the Issue

1. Contact Your Local TNEB Section Office: Reach out to your area's Section Office to inquire about the missed assessments and request a prompt meter reading.
2. Schedule a Meter Reading Appointment: If your premises were inaccessible during previous visits, arrange a suitable time for the meter reader to conduct the assessment.
3. Report Meter Faults: If you suspect your meter is malfunctioning, inform the Section Office immediately so a technician can inspect and rectify the issue.

Preventive Measures

• Ensure Accessibility: Make arrangements for someone to be present during scheduled meter reading periods or provide alternative access to the meter.
• Regularly Monitor Your Meter: Keep an eye on your meter's condition and report any anomalies to TNEB promptly.

By proactively addressing these factors, you can help ensure timely assessments and avoid disruptions in your electricity bill payments.