TNEB Bill online Payment : Amount Debited from Bank, But bill not generated - Solution

TNEB Bill Payment: Amount Debited, But Receipt Not Generated? Solution

If you’ve made an online payment for your Tamil Nadu Electricity Board (TNEB) bill and encountered an error page instead of a receipt, don’t worry. This guide explains the steps you should take to confirm your payment and retrieve your receipt.

Why Does This Happen?

After a successful payment, the receipt might not be immediately generated due to:

• Technical issues on the TNEB portal or payment gateway.
• Slow bank confirmation of the transaction.
• Interrupted internet connection during the payment process.

Steps to Resolve the Issue

1. Check Your Bank Account

Before making another payment, verify if the amount has been debited from your bank account. If the transaction is successful but the receipt is missing, avoid making a duplicate payment.

2. Wait for the Receipt

The receipt will be sent to your registered email ID after confirmation from the bank. Check your inbox (including spam/junk folders) for the receipt.

3. View Payment Report on TNEB Portal

You can log in to your TNEB account and check the payment report under your transaction history to confirm if the payment was recorded.

Preventive Measures

• Ensure stable internet connectivity before making an online payment.
• Use a reliable browser to access the TNEB portal.
• Keep your email updated in your TNEB account to receive timely notifications.
• Monitor your bank transactions regularly to avoid duplicate payments.

By following these steps, you can resolve payment issues and ensure smooth transactions on the TNEB portal without delays or duplicate charges.