Dmart Shopping Experience and Lesson Learnt

Lesson Learned: Always Check Electronic Items Before Purchase

Recently, I had an eye-opening experience while shopping at a newly opened Dmart branch near my home. On the second day of its operation, we decided to visit and ended up purchasing an electric kettle.

At the billing counter, we requested to check the product before making the payment. However, the staff informed us that there was no plug point available for testing. They assured us that if we encountered any issues, we could return, and they would provide support. Trusting their words, we proceeded with the purchase.

Unfortunately, once we reached home and tested the kettle, it did not switch on. Realizing that we had received a defective product, we promptly returned to the store to get a replacement.

To our surprise, when we approached the customer care section, the representative outright refused to accept our request. He insisted that we should have checked the product before buying it, completely contradicting what the billing staff had informed us earlier. Despite explaining the situation, he remained adamant about not offering a replacement.

As the conversation escalated into a heated argument, we mentioned that we could take the issue to social media and escalate it to higher authorities. Only then did he agree to inspect the kettle and finally provide a replacement.

Key Takeaway:

This experience taught us a crucial lesson—always check electronic and electrical items before purchasing, regardless of the store’s policies or verbal assurances. Many retail stores may not have a standardized approach, and the responsibility ultimately falls on the buyer.

Advice to Shoppers:

Whenever you buy an electronic or electrical product, make sure to test it at the store. If a plug point is unavailable, clarify the return policy and get it documented, if possible. This small precaution can save you from unnecessary hassle, arguments, and inconvenience later.