How I Unlocked My Airtel SIM: PUK Code Recovery Guide (Based on Real Experience) | Airtel PUK code

When my Airtel SIM got locked after I entered the wrong PIN three times, I wasn’t sure what to do. After trying different solutions and finally resolving it, I decided to share my experience so others can benefit too.

Your Airtel SIM card has a unique 8-digit PUK (Personal Unblocking Key) that’s used to unblock the SIM after it's locked. This code is only available through official Airtel channels. Never use any PUK code generator online — those are unsafe and unreliable.

Below, I’ve listed step-by-step methods to recover your PUK code for Airtel SIMs in different countries, based on my personal experience and verified user inputs.

India: How to Get Airtel PUK Code

Method 1: Use the Airtel Thanks app.

1. Open the app and search for “PUK code”.
2. The help chatbot will guide you. Click on “Get PUK code”.
3. Your 8-digit code will be displayed.

Method 2: Visit the nearest Airtel showroom with your Aadhaar card. They’ll verify your details and unlock it within minutes.

Method 3: Call customer support:
From Airtel: 198 or 121
From other networks: Postpaid – 9810012345 | Prepaid – 9810198101

You’ll be asked to provide the SIM card number (printed on your SIM) and other details for verification.

Kenya: How to Get Airtel PUK Code

Method 1: Visit an Airtel outlet near Mombasa Rd, Koinange St (Nairobi), Moi Ave (Mombasa), Kisumu, Eldoret, Nyeri, or Nakuru. Carry your ID.

Method 2: Call 100 from another Airtel number.

Method 3: From other networks or landlines, call +254733100100 for help.

Once you enter the correct PUK, you’ll be prompted to set a new 4-digit PIN, and your SIM will work again.

Sri Lanka: How to Get Airtel PUK Code

Visit the nearest Airtel showroom with a valid ID proof. The staff will verify your details and unlock your SIM card on the spot.

Other African Countries: How to Get Airtel PUK Code

• Zambia: Call 111 or +260977915000
• Ghana: Call 100 or 0260 000 100
• Tanzania: Call 100 or +255 78 4105 400
• Malawi: Call 222 or +265999900111
• Uganda: Call 100 or 0752 230110
• Nigeria: Call 111 or +234 802 150 0111

Make sure to have your SIM number and registered user details handy for verification.

How to Avoid Future SIM Locking Issues

• Disable the SIM PIN feature unless absolutely needed.
• Use your smartphone’s default security options like fingerprint, pattern, or face lock.
• Write down your SIM PIN and store it in a safe place if you enable it.